Competition Commission of India orders probe into WhatsApp’s new Privacy Policy

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On Wednesday, India’s competition watchdog ordered a probe into a privacy policy update announced by FB-owned WhatsApp, saying the messaging service breached antitrust laws.

WhatsApp said in Jan 2021, it was updating its privacy policy to allow it to share some user data with parent FB & other companies in the group, prompting a global backlash against the messaging app, including in India, its biggest market, with more than 500 million users.

The antitrust order also comes as WhatsApp sets out to expand its digital payment services to millions of Indians.

The Competition Commission of India (CCI) said WhatsApp had violated competition laws “through its exploitative & exclusionary conduct … in the garb of policy update.”

The 21-page order also asked its investigation unit to conduct the probe & submit a report within sixty days. Such probes typically take several months.

WhatsApp’s conduct in sharing users’ data with other Facebook firms, in a way that is “neither fully transparent nor based on voluntary & specific user consent”, appears unfair to users, the watchdog added.

The CCI said WhatsApp had told the antitrust body that the policy update, which becomes effective in May, raised no competition law concerns.

WhatsApp did not immediately respond to a request for comment on Wednesday.

In India, users concerned about privacy have downloaded rival apps such as Signal & Telegram, according to data from research firms. 

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